Heather Cleveland is terrific realtor. She quickly developed a rapport with me which helped me find the right investment property to meet my needs. What I was looking for wasn't easy and we must have looked at 20 different properties over the period of a few months. I expect this was a frustrating experience because I was looking for a unique property and as such it took quite a while for both of us to realize what I was looking for. Once we finally found the property that I wanted, I was not the only one and as such I placed myself in a competitive bidding situation. Fortunately, Heather read the situation and provided me the necessary information to make an informed decision and be the successful bidder. As negotiations furthered, and conditions were lifted, I became aware that the mortgage person at the bank I was dealing with was new to the position. This caused delays in closing the deal. Because Heather had a good relationship with the other realtor, we were able to smooth over any misunderstandings. In an effort to solve the problem, Heather referred me to a mortgage broker who made himself immediately available and tried to help. Once all of our necessary paperwork was in order, we were informed that the seller did not have an experience real estate lawyer which again caused delays. Needless to say, the banking party on our side and the legal parties on the seller's side caused significant issues which disrupted the sale. Heather was professional throughout and kept her composure which I expect wasn't easy to do. Heather's ability to form trust relationships was a real asset in this transaction. She was resourceful when she involved other colleagues who were experienced in buying investment properties and mortgage brokers who were willing to assist in a moments notice. She is a capable, resourceful and hard working individual. Without question, I would involve Heather in other real estate transactions and would recommend her to anyone considering buying a home. Sincerely Don O'Dwyer